Some NE77 customers experience a poor acceptance of the 50€ bills, especially new bills. Regarding the feedback we have, it concerns about 1 to 3 % of the bill acceptors in the field right now.

Our advice : use your FP-004 programmer to upload the latest firmware (chksm 21A4) into your NE77 device and test it.

If the problem isn’t solved, turn in your devices for replacement so we can do diagnostic test to analyse the problem.